How Eventbrite's Legal Team Works Faster across Borders with GC AI

How Eventbrite's Legal Team Works Faster Across Borders

Eventbrite connects millions of people through live experiences around the world. Behind that global reach is a legal team that supports operations in multiple jurisdictions, each with unique employment laws, languages, and regulatory frameworks. For Director of Employment, Litigation & Legal Operations Kacie Zanassi, managing that complexity required not just expertise, but tools that could keep pace with a dynamic global business.

Customer Snapshot

• Company: Eventbrite
• Industry: Technology (Events & Ticketing)
• Legal team: Global employment and litigation counsel within a lean in-house team
• Use case: International employment research, litigation drafting, and pre-litigation response
• Result: Greater agility and responsiveness through faster, verified research and drafting
• Functionality: Legal research, translation, analysis, drafting, and citation verification

The Challenge: Navigating Global Nuances

Eventbrite operates across regions with diverse employment rules and regulatory frameworks. As an employment attorney managing global issues, Kacie often encountered questions outside her home jurisdiction that required fast, reliable answers.

Traditional research methods were time-intensive and fragmented, slowing the ability to advise with speed and precision.

“I use GC AI as my starting point for complex legal research across international markets and unfamiliar jurisdictions. It quickly surfaces relevant regulatory frameworks and procedural requirements, allowing me to focus my expertise on the nuanced analysis and strategic compliance decisions that require human judgment and business context.”

The Solution: Fast Research and Drafting in One Place

Kacie adopted GC AI to streamline international research and accelerate drafting across employment, litigation, and pre-litigation work. The tool now supports everything from cross-border employment analysis to first-draft pleadings and letters.

When faced with complex local requirements such as reviewing collective bargaining agreements or regional employment frameworks, Kacie used GC AI to quickly surface translations, legal context, and comparisons to local regulations. The tool enables her to validate findings efficiently and focus her expertise on interpreting results and advising stakeholders.

GC AI also accelerated drafting. Whether responding to letters or preparing legal documents, Kacie starts with a complete, well-structured draft in minutes.

“Tasks that previously required several hours of manual work now begin with AI-generated first drafts that I can refine and verify. This approach reduces project timelines while maintaining the highest standards of legal accuracy.”

The Results: Accelerating Legal Responsiveness

The productivity gains were immediate. GC AI enables Kacie to move faster without compromising rigor, delivering well-researched, confident answers with verified accuracy.

“The platform enables me to provide more responsive support to business stakeholders and deliver confident, well-researched answers with significantly faster turnaround times. This enhanced responsiveness directly supports business objectives and strategic decision-making.”

Kacie attributes this time saving to letting GC AI handle the first layer of drafting or research. That time goes directly back to advising the business faster and taking on work that used to linger.

The Proof: Confident Counsel Across Borders

One example stands out. When Kacie needed to prepare legal materials in a foreign jurisdiction, GC AI generated a first draft of the entire document, surfacing procedural rules, applicable causes of action, and local requirements in minutes.

“When facing litigation in unfamiliar jurisdictions, I use GC AI as my first step to quickly understand procedural requirements, causes of action, and local court rules, freeing up my time to focus on the complex legal analysis and strategic decisions that require deeper expertise.”

By transforming the early stages of research and drafting, GC AI empowers Kacie to handle sophisticated, cross-border matters directly and efficiently, with accuracy she can trust and results ready in seconds.

The Outcome: A Legal Team That Moves with the Business

GC AI has become a trusted assistant that helps Eventbrite's legal team match the pace of a fast-moving global company. Features like Easy Prompt and the built-in knowledge base make it simple to pull up frequently used materials and refine prompts for better outputs.

“Easy Prompt is extremely helpful. I use it to translate my preliminary thoughts into well-structured, actionable prompts that drive meaningful output.”

By accelerating research and drafting, GC AI allows Kacie to respond to stakeholders faster and keep projects moving forward. The result is a legal function that's faster, more informed, and better aligned with Eventbrite's global operations.

“It enables me to respond to the business quicker and handle issues in a much more efficient manner.”